1. Overview

This Privacy Policy describes how Payroxx ("Payroxx", "we", "us" or "our") may collect, use, store, disclose and otherwise process information in connection with our websites, applications, APIs, dashboards, payment products, software, services and other digital experiences.

This policy is intended to provide a clear overview of our approach to information handling. Additional notices, agreements or product-specific terms may apply depending on the Payroxx service you use.

Important: The exact information collected and processing activities may vary depending on whether you are a visitor, customer, merchant, developer, business partner, administrator or another user of an Payroxx service.

2. Information We Collect

We may collect information that you provide directly, information generated through your use of our services and information obtained from other sources where permitted by law.

Information you provide

  • Name and contact information.
  • Company or business information.
  • Account and login information.
  • Information submitted through forms.
  • Support and communication records.
  • Information required to configure or use specific services.

Information generated through services

  • Transaction and payment-related information.
  • Device and browser information.
  • IP address and technical information.
  • Authentication and security events.
  • Usage and interaction information.
  • API requests, responses and system events, where applicable.

Information from other sources

Depending on the service and applicable law, we may receive information from business partners, service providers, financial institutions, fraud-prevention services, identity verification providers or other authorized sources.

3. How We Use Information

Information may be used for purposes reasonably connected with operating our business and providing our services.

Providing services

  • Create and manage accounts.
  • Provide payment and fintech functionality.
  • Process requested transactions.
  • Provide dashboards, APIs and software.
  • Provide customer support.

Security and fraud prevention

Information may be used to authenticate users, identify suspicious activity, protect systems, investigate security events, prevent abuse and support fraud-prevention processes.

Service improvement

We may use information to understand how our services are used, troubleshoot problems, improve functionality, develop new features and improve the reliability of our platform.

Legal and regulatory purposes

We may process information where reasonably necessary to comply with applicable laws, regulations, legal processes, contractual requirements or legitimate business obligations.

4. How We May Share Information

Payroxx does not treat customer information as something to be shared without purpose. Information may be disclosed where necessary to provide services, operate our business, protect users or comply with applicable requirements.

Service providers

We may work with trusted vendors and technology providers that support infrastructure, hosting, security, communications, analytics, customer support, payment processing or other business operations.

Financial and payment partners

For payment-related products, certain information may need to be shared with banks, payment networks, payment processors or other relevant financial service providers to facilitate or support requested transactions.

Legal requirements

Information may be disclosed when required or permitted by applicable law, regulation, court order, governmental request or legal process.

Business transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction, subject to applicable law.

We do not intend to sell personal information simply because you use an Payroxx service. Information may nevertheless be processed or shared as necessary to operate specific products, provide requested services, meet contractual requirements or comply with law.

5. Payment & Transaction Information

Payroxx provides fintech and payment-related technology. When you or a business uses a payment product, transaction-related information may be generated or processed.

Examples may include

  • Transaction reference or identifier.
  • Transaction amount and currency.
  • Transaction status.
  • Merchant or business information.
  • Payment method information.
  • Date and time of transaction.
  • Technical and security information associated with the transaction.

The information required depends on the product and transaction. Where third-party financial institutions or payment processors are involved, their own privacy policies and terms may also apply.

6. Cookies & Similar Technologies

Payroxx may use cookies, local storage, pixels, SDKs and similar technologies to support website functionality, authentication, security, preferences, analytics and service improvement.

Essential technologies

Some technologies may be necessary for login, security, session management and basic website functionality.

Analytics technologies

Analytics technologies may help us understand website usage and improve the user experience.

Your browser or device may provide controls for managing certain cookies and similar technologies. Disabling some technologies may affect functionality.

7. Data Retention

We retain information for periods appropriate to the purposes for which it was collected, including providing services, maintaining records, resolving disputes, enforcing agreements, protecting our systems and meeting legal or regulatory obligations.

Retention periods may vary significantly depending on the type of information, the product involved and applicable legal requirements.

8. Security

Protecting information is an important part of operating a fintech technology platform. Payroxx may use technical and organizational measures intended to reduce the risk of unauthorized access, disclosure, alteration, loss or destruction.

Security measures may include authentication, authorization controls, access restrictions, monitoring, logging, encryption or other security technologies and operational procedures.

Security is a continuous process. No internet-based system can be guaranteed to be completely secure. We continuously evaluate and improve security measures based on changing threats, technology and operational requirements.

9. Your Privacy Rights

Depending on your location, applicable law and relationship with Payroxx, you may have certain rights regarding your personal information.

These may include:

  • Requesting access to personal information.
  • Requesting correction of inaccurate information.
  • Requesting deletion where legally available.
  • Objecting to or restricting certain processing.
  • Requesting data portability where applicable.
  • Managing certain communication preferences.
  • Withdrawing consent where processing is based on consent.

Some rights may be subject to legal limitations, verification requirements or exceptions.

10. Children's Privacy

Our services are generally designed for businesses, professionals and other users who are legally able to use the relevant services.

We do not knowingly design our services to collect personal information from children in circumstances where such collection is not permitted by applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements or other relevant circumstances.

When changes are made, the updated policy will be published through the appropriate Payroxx website or service. The "Last Updated" date at the beginning of the policy indicates when the policy was most recently revised.

12. Contact Payroxx

If you have questions about this Privacy Policy, our privacy practices or how information is handled in connection with an Payroxx service, you may contact our team through the official contact channel provided on our website.

Privacy questions should be specific. When contacting us, provide enough information for our team to understand the relevant product, account or request while avoiding unnecessary submission of sensitive information.
HOW DATA PROTECTION WORKS

See your data
move safely.

The animation below illustrates a simplified representation of how information can travel through a fintech platform. The actual systems, data flows and processing activities depend on the specific Payroxx product and services being used.

Payroxx / PRIVACY DATA FLOW
PROTECTED DATA FLOW

Payroxx Privacy Layer

Access controls · Security controls · Processing rules · Monitoring · Data protection

User Account details · Contact information · Service activity
Transaction Data Payment events · Status · References · Service information
Controlled Systems Authorized storage · Access controls · Operational records
Security & Monitoring Authentication · Monitoring · Threat detection
Data flow protected Access and processing controls applied
DATA CATEGORIES

What information
might be involved?

Different Payroxx products require different information. The following categories provide a simplified overview.

Identity

Information used to identify an account, business or authorized user.

  • Name
  • Business details
  • Account identifiers

Contact

Information used to communicate with users and provide services.

  • Email
  • Phone
  • Communication records

Transactions

Information associated with payment and financial service activity.

  • Transaction ID
  • Amount
  • Status

Technical

Information generated when users interact with our websites and services.

  • IP address
  • Device information
  • Usage data
YOUR CONTROL

Privacy should give
you control.

Where applicable, privacy laws may give individuals rights over their personal information. The exact rights available depend on the jurisdiction and circumstances.

Access

Ask what personal information may be held about you, subject to applicable limitations.

Correction

Request correction of information that may be inaccurate or incomplete.

Deletion

Request deletion where applicable law allows such a request.

Preferences

Manage certain communications and privacy preferences where available.

SECURITY & PROTECTION

Privacy is only
one layer.

A responsible fintech environment requires privacy, security, operational controls and ongoing monitoring to work together.

Authentication & authorization

Controls are designed to help ensure that only authorized users and systems can access protected functionality.

Data protection

Technical controls may be used to help protect information while it is processed, transmitted or stored.

Monitoring

Security and operational events may be monitored to identify unusual activity and investigate potential incidents.

Access management

Access to systems and information may be restricted based on role, responsibility and operational need.

PRIVACY FAQ

Common questions.
Clear answers.

The information depends on the product and how you interact with Payroxx. It may include account, contact, business, transaction, technical and service-usage information.

Payment-related information may be required to facilitate transactions, provide transaction status, maintain operational records, provide support, prevent fraud and comply with applicable requirements.

Information may be shared with service providers, financial partners, payment processors or other parties where necessary to provide services, operate the business, protect users or comply with applicable law.

Payroxx may use authentication, authorization, access management, monitoring, technical security controls and organizational procedures designed to protect information.

Retention depends on the type of information, the service involved, business requirements and applicable legal or regulatory obligations.

Depending on applicable law, you may have rights to access, correct, delete, restrict or otherwise control certain personal information. Requests may be subject to verification and legal limitations.

This policy provides a general framework. Specific Payroxx products may have additional privacy notices, terms, contractual provisions or disclosures that apply to those services.
PRIVACY & SECURITY

Questions about
your data?

If you have questions about privacy, information handling or security practices, contact the Payroxx team through your official support or contact channel.

Contact Payroxx